[Resolved]  Vodafone India — Misunderstanding information from the branch office

Address:

New Delhi, Delhi

Sub: MISUNDERSTANDING INFORMATION FROM THE BRANCH OFFICE

Dear Sir,
I would like to inform you about the serious misunderstanding information I get from the Vodafone branch office in 36-A, Kamla Nagar, Near Main Market, New Delhi-110007 about my New no & internet activation of my New Vodafone postpaid Mobile No [protected](Monthly Plan Rs 200). On 19th July 2014 I went to your office here in Kamalanager to buy new connection, I need to activate an internet plan 850 up to 5 GB. I met with Ms. Pinky She is a Staff in your office. She explain everything about this plan to me and she tell me if you need this plan (850 RS) some one will came to my home to varify my address . When the number will activate she will activate the internet pack from her office also she tell same day the internet will also activate . she requested me when you call to customer care no:117 about the activation time, dont tell about the internet plan activation. because if you call to customer care the amount will come double 850+850. I had to pay deposit amount Rs 250 . On 20st July someone came from Vodafone to my home to verify my account at that time also I inform to him I want to get internet activation after 25th But the same day evening I get one message from Vodafone about my number is activated. Behalf of this message I had use the internet for 2 days 21st and 22nd.Unexpectly I had some urgent business trip to Kerala on 28th So on 27th July I Activate Roaming free Plan 75rs and I get activation message. But Unfortunely on 9th Aug i didn’t get Vodafone Connection, for this problem I went to Vodafone office in pathanamthitta, Kerala. They check but can’t access my account meaning I loss all my important contacts I pay 500rs in pathanamthitta vodafone office. I came back to Delhi circle on 14 July And I check to Vodafone Office about to fix this problem. I get the token and I wait 57 mins in your office(SR#[protected] for just checking this matter then I enquire this problem to Ms. Nisha she told me that she don’t know anything, she connected line to Ms Pinky about this matter she tell that my number was activated she dont know she is speaking irresponsible. I don’t know why this huge bill came to my account. I use the internet only 2 days after I get activation message.I have no way to pay this money because I strongly believe I didn’t do even 1 percent of Fault in my part I don’t know why this Pinky told me to didn’t call to customer care. Kindly check this matter and fix this problem ASAP to get in touch with my account

Your Faithfully

Subi George
Delhi