Vodafone India — mobile no [protected]

Sir,
On 19.11.2017 i had visited your vodafone store at margao with token 202. My mobile was deactivated by the company on 18.11.2017 on the ground that i have exceeded rs 750 credit limit and as such i had to pay rs 803/- to activate my mobile. Upon inquiry i was informed by staff on duty that certain value added services such as how to vedios & songs are activated and that is the reason for increased bill. I informed the staff on duty that i had not activated any such facilities my self and it is the work of your sales promotion staff because they were harassing me everyday and i refused to even entertain them as i am not interested with such value added services. I instructed them to immediately restore my connectivity. Your duty staff informed me that activation will take place only in the evening as it takes time. To my horror my mobile connectivity is not yet restored even today morning on 19.11.2017. I am a senior citizen operating a insurance agency and the above illegal action has put me to great inconvenience and financial loss. The bill issued to me and payable on 12.11.2017 was paid by me before the due date. I have not received any bill for rs 803/- which vodafone is now asking me to pay. I was on post paid plan of rs 399/- at present and the company used to send me bill in electronic mode.
I am made to unnecessarily suffer for the past three days without connectivity and had to suffer financial loss of lakhs of rupees and mental torture of being out of contact with my children.
I request you to conduct a deemed fit inquiry and fix responsibility for my suffering and immediately restore my connectivity. I will be constrained to file a complaint with consumer forum if my connectivity is not restored by today.
Orlando s. A. Dasilva
Mobile no [protected]
Carmona, salcete, goa.