[Resolved]  Vodafone India — My billing is upset on converting the num,ber from post paid to prepaid

Address:

Chennai, Tamil Nadu

Dear Team I am using all my family numbers through vodafone my daughter my wife my self though I have lot of offers from other service providers I preferred to use vodofone but now out of you PORUR chennai 6000116 branch service I am re looking to shift all my numbers to Air Tell or BSNL I will explain why I am irrateted on this issue is I am misguided by you branch staff Mr PRAVEEN KUMARE Team Leader at your PORUR branch that my number [protected] i was using this number as post paid and the billing was too much and I approached your branch PORUR for converting this number into post paid and I specifically said I do not require any internet facility on this number he also assured there is no additional charges on this prepaid services only your telephone calls will be charged on beleving his statement I also proceeded with converting my post paid number into prepaid number but surprisingly without making even single phone calls all my money is vanished from my credit balance Tell me honestly is this is the level of your service commitment I need to take this into consumer forum and take TRAI into this calarifications with out asking for internet services the telephoine providers are enabiling the internet services to the connsumers and uploiading the net downloads without the knowledge of the consumers and deducting all the money from the consumer accounts. I am very musch clear confident that I approached your PORUR Chennai 600116 branch for changing my plan into prepaid without internet I was fooled by your company team leader Praveen Kemar I am totally disdappointed from the services of Mr Praveen Kumar if he is competent enough to guide customer he should not have been given that responsibilities to handle customer that is the greta set bvack from corporate level keeping rtight persons on right positions is very very important I need my Rs !%)/- back to my number within 24 hours otherwise I will switch over all my family connections to other service providers like Air Tell or BSNL I need not fight any more for this But I will make sure I will file a case against this will in consumer Forum and make TRAI to answer this why innocent peoples money is grabbed by new mobile companies by providing internet with out asking by the consumers