Vodafone India — my prepaid mobile number allotted to someone else without my knowledge

Hi,

I am currently out of India and using my Vodafone India number to receive OTPs.

I've just noticed that my number has been allotted to someone else without my knowledge! I used it on 11th Sep 2017 last time. After that, I tried to top up on 9th Oct 2017 several times and it failed every time!

When I was trying to call on this number 3 days back, I was getting message like 'this number is not active due to operational reasons'! Now, when I called yesterday, someone else picked up my call and got to know they just bought this SIM from Vodafone!

I am too much tensed as all my confidential information going to this number as it’s my main number registered everywhere, mobile banking, e wallets, income tax.

I’d already raised this issue yesterday to vodafone as URGENT, but there is no satisfactory revert yet!

I am not able to do any online transactions as all my OTPs going to that number!

This is same as hacking my number and it should be considered as crime as per Cyber Laws, as all my confidential information are stolen now!

I can't change my number at banks! I want this number back at any cost!

Firstly, for whatever reasons they decide to deactivate my number, I should be informed which didn’t happen.

My number has been allotted to someone else without my knowledge.

I was receiving SMS till 11-Sep. I tried to top-up my number several times on 9-Oct but failed all the times. That’s when I realized something is wrong!

I WANT THEM TO STOP THIS NUMBER ASAP AS ALL MY CONFIDENTIAL INFORMATION INCLUDING BANK OTPs AND MANY MORE STILL GOING TO THIS NUMBER. I AM NOT ABLE TO DO ANY ONLINE TRANSACTION AS I AM NOT GETTING MY OTP. I WANT THIS NUMBER BACK ASAP!