Vodafone India — my primary mobile no suspended from 10 days

Address:	Kolkata, West Bengal, 700136
Website:	myvodafone.vodafone.in

My name is surajit kundu. My native village is northbengal. I had a prepaid kolkata sim ([protected]). I request to convert my prepaid sim to postpaid sim on 11 sept. This is done by sealdah okay vodafone store. They first port my sim kolkata to rob with out knowing me. I don't know why they porting my sim. Postpaid sim is activated and working after 4 days. After 3 days postpaid sim is stop working. I had called customer care they told me that you have to submit your hardcopy of adahar card. Now your sim is suspended. My grand mother was died on 20 sept and i went to siliguri on 21sept. I had tried to submit my adharcard to siliguri vodafone store (Near payel cinema hall) token no (218) on 22sept but they told me we can't help you as this sim is provided by kolkata store. One vodafone customer care members ([protected]) called me on 20 sept but i can't received that call because i was out of station and busy with familywork. I had talked with him on 22sept at 4pm. He told me that you will received one verification call on your brothers no ([protected]) with in 48 hours and it will be activated. Again one vodafone customer care members ([protected]) call me on 25sept and asked me to provide one your family member address near your home. I have provided that also. This is too much time waiting for solution. This is my primary sim [protected]. This sim is attached with my all bank account and 2 creditcard / pf aacount and homeloan account. My all payments are pending due to their bad service. I don't know what is my fault. Yesterday i mailed to vodafone and today morning i received one call she told me your sim will be activated within one hour. Today i went dlf it park (Kolkata) vodafone store they told me your address is not valid for postpaid. I want to know address is not valid for postpaid that is not my fault. If it is not valid for postpaid then transfer my sim into prepaid. Now i want my primary sim card any how, they have two option 1) activate my post simcard 2) transfer my sim postpaid to prepaid.