Vodafone India — network and internet

Address:

560078

Since week I am not getting network and internet at J P Nagar 6th phase, Jayanagar 8th block, Electronic city, Marathahalli. First when contacted vodafone customer care, they said it will be resolve before 12th Feb'18, now they are telling it will take 3 months to rectify complaint at J P Nagar 6th phase, Bangalore. Isn't it not the company responsibility to provide service?