Vodafone India — network issue and outstanding payment alerts, calls activated

I am an vodafone customer for many years and have 5 connections in my name and used by my family. I was happy with vodafone network till last year. The network has deteriorated because of which there are call drops, voice breaks/unclear. I had raised this issue with vodafone customer care last year but the issue was not resolved. I too didn't follow on the matter however as the issue deteriorated more i have to take an mtnl connection. I decided to move to different network and raise the port out request on 5th-6th october. I got a call next day asking me to not port out and give 7 to 10 days time to resolve the network issue. It was also told to me that the technical team will visit my place if required to inspect the network signal. This time vodafone customer care took all 5 nos from me to inspect the issue.
There after neither there was any call from technical team nor anybody visited my place and no one from vodafone customer called me.
I send out a port out request from second number around 22nd october 2017. I was called then and the same thing was re-assured. When i inquired about my complaint number of 5th october, i was told that this was closed and i was shocked to hear it.
I failed to understand how can they closed the complaint without even informing to me. I told the customer care to re-open the complaint which they refused. After insisting for some time they re-open the complaint but i realize later they lied to me and instead opened new complaint. I had also told them to put my comments on this bad experience because i was getting multiple calls and i have to explain the same thing to all of them on same day. I was assured that my feedback was logged so that i need not to explain the same thing because the history will have the record.
However this was another lie and shock to me when i was told that there are no feedback logged and this i came to know on 2nd or 3rd november 2017.
It seems vodafone care were recording things only what they want to which is unfair and biased.
I have told the customer care clearly that i will now clear all outstanding dues only if my network issue is resolved. However there are now follow up calls on daily basis asking to clear dues and now even the collection team have started calling me.
I am being told now the problem is going to take 3 moths to resolve and i cannot trust this too.
For past 1 month there have been lies and trouble from vodafone customer care and this is really frustrating. I feel this as harassment to me and my family who are owning the vodafone connections.

I wrote to appellate mumbai on the issue (Email dated 4th nov) and i got a call on 5th november telling me that within 3 days engineer will visit my place but nobody turned up (Second time). Then i was called again for home visit but again nobody turned up neither i was called to explain why nobody turned up and o followup there after.

There are total of 9 complaints raised on 4 nos listed below. 4 complaints for network issue and 4 are for against outstanding payment alert and service disabling. 1 complaint is against the vodafone customer care.

My request,
Vodafone must stop outstanding payment audio alert, stop calling me and should not deactivate any services due to outstanding payment till they resolved the network problem.

Complaint nos[protected], 37866822, 37866810 and[protected] for network issue
Complaint nos[protected],[protected],[protected] for outstanding payment alerts and calls.
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Vodafone India customer support has been notified about the posted complaint.
Nov 27, 2017
Updated by Vaibhav79
I am still waiting for solution to network problem from Vodafone.
Dec 15, 2017
Updated by Vaibhav79
I am still waiting for solution. I visited vodafone store 3 weeks back but i was not satisfied by the response. Vodafone customer care on 7th december told me that the issue will be resolved by 11th December. Nothing has happened since then and none from vodafone network have called.
They have also closed the 5th october complaint.
Dec 25, 2017
Updated by Vaibhav79
I am still waiting for resolution from Vodafone. It has been almost 3 months since the complaint was logged for network issue and i have not been given a solution to the problem.

I would like to know if Vodafone wants to resolve the problem.
Complaint comments 

Comments

I am still waiting for solution. I visited vodafone store 3 weeks back but i was not satisfied by the response. Vodafone customer care on 7th december told me that the issue will be resolved by 11th December. Nothing has happened since then and none from vodafone network have called.
They have also closed the 5th october complaint.
I have not yet got any resolution from Vodafone to this problem. It has been 6 months since the complaint is lodged.

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