Vodafone India — No 3G service and when available it is Irregular and Inadequate

Address:

560056

I activated 3G data on Vodafone with a 28 day validity. Never was I able to use the 3G services. I am only getting 2G service that too very rarely. For nearly a week between 4th December to 10th December there was no internet service at all. When I spoke to the customer care (cc) they informed me about rains in Chennai affecting their servers and that it would take 2 hours to restore services. Now that conversation seems like a joke to me. 2 hours really! Its been 2 weeks now. From 10th Dec onwards the service was restored but unfortunately it is only 2G and that too for one minute every hour. It has now improved to 5 minutes at one stretch after which service goes off. 3G has remained a dream from Vodafone. My SIM also shows that it is in roaming whenever I make calls from it though money deducted is not of roaming. I first registered complaints through cc. Thereafter when I could find no change I wrote mails to Vodafone. Initially they responded promptly to gather more information but when the info was provided they have stopped responding. I then wrote to them to stop the services and refund my money- no response from them. If I ask them about extension of validity for the days the service was not provided they say they have not received any communications from superiors of any extensions. I'm seriously frustrated. I have not received a single message from Vodafone about the problem and what steps are being taken to resolve them and by when the services would be available. Looks like they want to sweep the whole issue under the carpet. Terrible experience and service this. Let them either give 3G services with extended validity or refund me. My number is [protected].