[Resolved]  Vodafone India — No proper response to request.

Address:

Bangalore, Karnataka

I had a Vodafone postpaid number that got de-activated because I was out of the country for the last 5 months. Now I'm trying to get the number activated. On Saturday, 30th May I went and gave a request for re-activation of my number and they asked me to pay pending amount of Rs305 which I paid After that I got incoming facilities but no outgoing Then on Wednesday, 04 June I again went to the store and they said to pay another amount so I paid a round amount of Rs200 so that my balance is Rs -34.70 meaning that there is no more amount to be paid by me. But still if I try to make a call it says Pay pending amount. I have been in touch with chat support since then. They gave me a request number that was later closed without the issue being resolved. Every time I contact them they say please wait, check my details and say it'll be activated in 2 hours and it doesn't happen. When asked to speak to supervisor they say wait for 48hours. Added to this they take 15-20mins to check the details of the request and when they ask are you online if you do not reply within 1min they disconnect. It is a really harassing situation. I have been trying to get answers. They do not have any number I can call and they don't provide proper information. I have decided to change the service provider because it I do not have the patience anymore. But, I want to raise complaint to make others aware.