[Resolved] Vodafone India — NOC/No Dues/Settlement: Incorrect Letter Issued

[Resolved] Vodafone India — NOC/No Dues/Settlement: Incorrect Letter Issued

A avinash_dhawade from Noida, Uttar Pradesh

Dear Sir/Madam, Request your attention to the fact of matter that I am struggling to get the NOC/No due letter(settlement) from Vodafone India. I have made the payment in the month of July 2014 and the third party Star Enterprises is working on behalf of Vodafone India to collect the outstanding payments. I am struggling to get the no dues letter from them since last 4 and a half month. I am attaching all the letters the payment made through visa bill pay and the incorrect letter that they have issued to me. I am following with them to issue me the correct settlement letter for which I have made the payment. Kindly refer all the attachments. Also I am giving you brief details about the issue: 1. On July 27th, 2014 I made the payment as per the instructions received from Star Enterprises Employee Yogita Raut contact numbers of Ms Yogita Raut: [protected], [protected], [protected] 2. Payment was done on 27th July by using credit card on visa bill pay site 3. Payment was done for following Vodafone Mobile no. [protected] with Relationship No./Vodafone Account No.: 8.11574529.00.00.100348 4.Name :Avinash Dhawade 5. Amount paid is Rs 1300 In response to the payment made by me on 27th July 2014 i received a letter from Star Enterprises/Vodafone India Refernce no.: SFW-MUM-08/12/[protected]Sta, stating it as a full and final settlement for Relationship No./Vodafone Account No: 8.11579211.00.00.100013 and mobile number:[protected] which is incorrect. Whereas I should have received the settlement letter for Vodafone Mobile no. [protected] with Relationship No./Vodafone Account No.: 8.11574529.00.00.100348, as i have done payment for this account number and mobile number. When i received this letter i immediately informed the Star enteeprises /Vodafone India that i have received an incorrect letter and i need the correct copy of the sttlement letter towards which i have done the payment. Since then i have been struggling to get the corrected letter from them. I have lost 4 and a half month on this matter however i am not getting proper response from Star Enterprises or Vodafone India. I have enumerated the mammoth task of following I have undertaken and the incessant harassment that has been meted out to me yet i have not received any response. P.S: My primary and sincere demand is to assign a professional, task oriented manager to this issue who can co-ordinate with all the people and provide a speedy resolution. You literally have a customer here who is on the verge on breaking up owing to the below spate of events. Please note that I work in a night shift and having to correspond with Star Enterprises/Vodafone India during thier working hours is something that has been a huge mental and physical torture for me till date. Also request you to call me post 5pm IST on any given day so that i can attend your calls in case you need some additional information on this issue simply because i am working in a night shift. Please hlep me getting this issue resolved at your earliest possible steps. Thanks and Regards, Avinash Dhawade Contact no. [protected]/[protected]/[protected] +3 photos Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Nov 24, 2014 Updated by avinash_dhawade Dear Team, This is very strange from vodafone parts that i am getting such emails, this is unwanted pressure that they are putting on me as a consumer despite of settling the payments with Vodafone such meaningless emails are being sent by the employees without looking into the said issue. This is to update you that despite of giving all the details to Vodafone now i have received following email from Vodafone on Nov 24, 2014: NOTICE FOR UNPAID DUES Subject – Unpaid dues of Rs.2125.25 for your Vodafone mobile number [protected] Dear Mr.AvinsH Dhawade, We at Vodafone believe that every relationship can be reinstated at any stage in the interest of both the parties. As you are aware, your Vodafone mobile number [protected] is under arrears. After persistent follow-up, we have still not received the payment. Any responsible person would, given a choice, try to clear his outstanding. We would like to give you an opportunity to do so. We are willing to settle the issues (if any) with you if you have the intention to pay. If you are interested then you can send an email back to us or also contact us on [protected]. Kindly note that this email is sent to you in good faith of reaching an amicable solution and in no way prejudices the interest of Vodafone India Ltd. It is not to be construed to be any offer or indication of any settlement. It is merely a letter of intent to find a solution, which if acceptable to you and us, will result into an understanding. We hope that you will take advantage of this one time gesture that we at Vodafone have taken to resolve matters, if acceptable to both o[censored]s. Please disregard this email if you have already made this payment. Best regards, Shailesh Bhardwaj This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
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