Vodafone India — non activation of sms pack

Address:

Raipur, Chhattisgarh

sir i m post paid user for no [protected] i have been using plan of 149 of your company since long time but due more sms requirment i called vodafone custumor care on 7th june 2015 for activation of any sms pack executive told me about plan of 99 in which sms all sms will be charged at .01paisa local n national but for that i have to take plan of 199 i agreeed for the same and my plan changed from 149 to 199 but your fellow does not activated my sms plan and not even bothered to tell me the same by call or an sms but as per my talk to your fellow i started using the sms pack n endede up with about 2582+263+9 sms at the end of the month without any notification they stopped hard copy to my addrress n i did not recieved bill detail for the month of june i was surprised by the billing amt of around 2434 on my no i was been called again n again to pay the bill i told them i have not yet recived the bill from company they told u will get it next pay bill now today when i checked my email i was surprised to see billling amount of 1684.30 in my account on behalf of sms i called the customer care again for the complain of the same he told me the sms plan was not started in your mobile as this plan does not exist i told him that this is not done you have not informed me regarding the non activation of plan n charging me this huge amt in the name of sms he told we tried callling u but calll did not connected an i cannot debit the amount i asked him to talk to senior executive but call did not connected i told them for u bill n promotions u call many no of time n for nonactivation services u have not bothered to call again or sms me this is not done n as per recored they callled me on 10 june but u can see in my bill on that my mobile was in service n within range as i have used calling n sms services on the same day i request you to kindly look over the mattter as sooon as u can n debit my sms charges from my account which is due to mistake o[censored]r executive