Vodafone India — non receipt of recharge

I have done individual recharge of rs 15 and 25. Both the time i did not receive any recharge but gst and access fees are deducted.in rs 25 recharge, gst 3.81 & access fee 19.94 is deducted and talktime rec'd is shown 1.25 but i didn't receive even rs 1.25, and why this much access fee is charged? In rupees 15 recharge, gst 2.29 and access fee 5.80 are deducted and talktime rec'd is shown 6.91 but i didn't receive even rs 6.91. Please help me as soon as possible