Vodafone India — Not refunding money for unsuccessful online prepaid mobile recharge

Address:

Bangalore, Karnataka

Dear Sir / Madam, This is to bring your notice that I have tried to recharge my vodafone prepaid mobile no [protected] on 10th Oct'2014 through my wife's ( Bandita ) SBI net banking for Rs 500 /- But unfortunately recharge did not happen but Rs 500 has been deducted from Ac/ But now Vodafone customer care is refusing about the transaction and they are telling me that no amount has been deducted . Kindly Guide me . It is really absurd and cheating on customer by vodafone . I want justice and my money back . Transaction details -- SBI Ac Statements copy of My wife Mrs Bandita Kabiraj Account Name : Mrs. BANDITA KABIRAJ Address :1823, HILAL NAGAR, MASJID ROAD 10TH CROSS, 3RD BLOCK, HBR LAYOUT, NEAR BDA COMPLEX, BANGALORE-560084 Bangalore Date : 17-Oct-14 Account Number :_[protected] Account Description:SBCHQ-GEN-PUB-IND-NONRURAL-INR Branch :KACHARAKANALLI Drawing Power :0 Interest Rate(% p.a.):4 MOD Balance :0 CIF No. :_[protected] IFS Code :SBIN0007988 MICR Code :_[protected] Nomination Registered :Yes Balance on 10 Oct 2014 :16, 799.00 Start Date :10-Oct-14 End Date :17-Oct-14 Txn DateValue DateDescriptionRef No./Cheque No. DebitCreditBalance10-Oct-1410-Oct-14 TO TRANSFER-INB e-RD---RD[protected]IW12640237 TRANSFER T5, 000.00 11, 799.0010-Oct-1410-Oct-14 TO TRANSFER-INB Vodafone VODAFONE Payments--ASBI[protected]IG00BDVVE2 TRANSFER TO500 11, 299.0010-Oct-1410-Oct-14 CSH DEP (CDM)-Cash Deposit in CDM-- 12, 000.0023, 299.0015-Oct-1415-Oct-14 TO TRANSFER-INB ---SI00465714II17633934 TRANSFER TO 3385, 000.00 18, 299.00 Regards, Asish Chakraborty Bangalore ( M ) [protected] / [protected] [protected]@yahoo.co.in