[Resolved]  Vodafone India — Not solved my complain from last 1 month ([protected])

Address:

Surat, Gujarat

Dear concern, kindly help as there is no revert from company on my complain please find below my conversation with company on mail, Email conversation between us, Dear Bindu, As in my bill you name is mention as nodal officer than please help me in my case as my bill this month has came 5 time than my regular usage and in this internet charges are more than 2500 which is wrong as my scheme was for 2 gb only and i called to customer care on 1st week of june 2014 that why my bill unusage amount is showing this much they told me that it is without discount and told your 2gb plan is activate and when bill came things were different. i have two more no of vodafone and it a request to you to help me in this case as i am using from lasst 11 years this no and my request to you that wave of my internet charge or else i will not able to pay this bill as i am salaried person and thsi much amount i cant afford to pay as i have other expense to bare. And yes here my corporate person is pradip who is not ready to help me i have confirm this internet charges with him in 1st week of june when i got sms from vodafone he told that your plan is 2gb now he is also not responding and not ready to help. On Tuesday, 24 June 2014, 17:26, mehul_foru2002 <[protected]@yahoo.com> wrote: Dear pradip Password is mehu4472 to open bill plz look into this and see that without intimation my vmc internet scheme is change and bill has come unacceptable so if this charge is not reverse than I will not be able to pay my bill . Dear Sir/Madame, We have received your email dated 27/06/14 regarding your Vodafone mobile number [protected]. We regret the inconvenience caused to you. We would like to inform you that 2G data plan at Rs.99/- rent providing benefits of 2GB was corporate plan which is previously available for all employees with in your company, now the same is only available for company paid numbers. Hence, the same was deactivated from your number and have also sent intimation SMS for the same. Further, we would like to inform you that we have migrated your number to nearest open market data plan of Rs.125/- which provides you the benefit of 1GB data surfing free on 2G network per bill cycle w.e.f 22/12/14. Any usage done over and above the applicable benefit is charged as per 4p/10KB w.e.f 29/06/14. Any content downloaded is chargeable as per the charges applicable on the downloading site. Hence charges levied on your invoice dated 22/06/14 is correct as usage is more than 1GB. Therefore we wont be able to provide you any adjustment for the same. A simpler and faster way of managing your Vodafone account details online at your convenience on our “My Vodafone” portal on our website. You can carry out an array of services yourself like: · Review, compare, change talk plans · Activate / deactivate Value Added Services · View detailed bills including data sessions in case you are a data user for the last 13 months (including current month) · Analyze & pay bills online Register/ Log in My Vodafone by clicking on the following link - https://www.vodafone.in. Dial *111# (toll free) from your mobile and get details of your bill, unbilled amount, services, payment, current tariff information and much more. We value your association with Vodafone. Happy to help, Viji Sumesh On behalf of the Appellate Authority Contact numbers: For any queries call 111 or +91-[protected]. For any complaints call 198 toll free helpline Fax number: +91-[protected] E-mail: appellate.[protected]@vodafone.com Website: www.vodafone.in On 6/27/2014 4:13 PM; From: [protected]@yahoo.com; To: appellate.[protected]@vodafone.com; ; ?CC: ; Subject: Fw: Fwd: Your Vodafone E-Bill for Account No :12969471; Dear Rohit, As there is no response from local level i require to see my case and help me out or else i have to change relationship with other company from market as i have been cheated by your company . On Friday, 27 June 2014, 16:06, mehul patel <[protected]@yahoo.com> wrote: Dear Bindu, As in my bill you nameis mention as nodal officer thah please help me in my case as my bill this month has came 5 time than my regular usage and in this internet charges are more than 2500 which is wrong as my scheme was for 2 gb only and i called to customer care on 1st week of june 2014 that why my bill unusage amount is showing this much they told me that it is without discount and told your 2gb plan is activate and when bill came things were different. i have two more no of vodafone and it a request to you to help me in this case as i am using from lasst 11 years this no and my request to you that wave of my internet charge or else i will not able to pay this bill as i am salaried person and thsi much amount i cant afford to pay as i have other expense to bare. And yes here my corporate person is pradip who is not ready to help me i have confirm this internet charges with him in 1st week of june when i got sms from vodafone he told that your plan is 2gb now he is also not responding and not ready to help. On Tuesday, 24 June 2014, 17:26, mehul_foru2002 <[protected]@yahoo.com> wrote: Dear pradip Password is mehu4472 to open bill plz look into this and see that without intimation my vmc internet scheme is change and bill has come unacceptable so if this charge is not reverse than I will not be able to pay my bill . Reply, Reply All or Forward | More Click to Reply All Send by radimersky on