Vodafone India — outgoing sms

Address:

Farrukhabad, Uttar Pradesh, 233227

I am holding a vodafone prepaid account migrated from idea through mnp, bearing number [protected]. My sms outgoing gets barred, without any valid reason, though i have contacted the customer care about this issue couple of times but no action has been taken yet. They are saying that you have not submitted caf. But at the time of porting from idea to voda i have provided aadhar no and submited ekyc (Through bio metric) at retail shop. Now they are asking to come to vodafone mini store in varanasi 100 km away from my place.