Vodafone India — Overcharged-Plan changed without confirmation

Address:

Mumbai City, Maharashtra

Hello, I wanted to register a complaint against Vodafone postpaid. I was using the Plan of Rs. 375 rental where I was getting 500 Calls and 1 Gb 3G Data. I sent the message to port as I was getting the better plan with competitive service provider. I got the call from Vodafone Outbound team, may be Customer retention team . Agent offered me 800 Local and STD calls and 1 GB Data with the rental of Rs. 299 per month. I asked for 1.5 GB instead. They denied that they cannot provide 1.5 GB. I informed that agent let me think why should I not change the service provider just for 100 free calls compared to other. Agent said that you will receive the message and you have to reply to the message and plan will be changed. I did not get any message and I did not confirm that on call. And My plan was changed without any confirmation and now I got the bill of approximate Rs. 3000. I have been charged for Internet usage and now I cannot even port until I pay my dues. I called customer care and register the complaint so many times. They said that system is down. I spoke to Vodafone supervisor on customer care named: Raees. He said that it be corrected in 48 hours. I called after 48 hours, the tech said that it will take more 24 hours and you will receive the call from Vodafone. Every time they promised the callback, I never got any call from Vodafone. I need this to be corrected as soon as possible. I use this phone for my business and Loss may occur if my incoming or –outgoing is barred. Please assist and resolve this as soon as possible. Affected Vodafone postpaid number: [protected] Alternate number: [protected] Email: [protected]@yahoo.co.in