Vodafone India — overcharging on internet data card usage

Address:

Mumbai City, Maharashtra

I was subscribed to the 100 Rs Monthly 300MB plan of Vodafone. 300 MB as per your MI_VOL_100_30d_3G plan.(Vodafone mobile number [protected]) Suddenly i was sent a bill of Rs. 7000 Plus which was a shock to me. Then I have written several times to the customer care which says that my total usage is 2.1Gb which is in excess of 300 MB and hence they give some weird calculation which i cannot understand. My point of contention is this. 1) They have set the max usage limit at Rs10, 000.( I was unaware till i got this shocking bill) 2) At no point any alert was sent about over usage. How is one to know that one's usage limit for a billing cycle is exhausted? 3) At no point did they communicate that the excess charges would be levied in any quantum as the company seeks to charge hapless customers who are not aware of what tricks are being played by vodafone on them. 4) Now they keep sending me reminders to pay this inflated bill and keep adding late payment charges on it. Even after writing to the nodal officer i am given the same standard reply. But i challenge this bill on the grounds of no mandate from me for this kind o[censored]sage. I also think that vodafone purposely increased the max limit to Rs.10, 000 and stopped sending usage alerts so they could charge any amount for data usage and unjustly bill the customer. I would also like to ask which internet service provider is charging 7000Rs for 1.5 Gb data usage ( if i have understood their mathematics correctly!) I request Vodafone to resolve this issue at the earliest so i can be pay the right amount and get it over with.