Vodafone India — pathetic customer care

Address:

Pune, Maharashtra, 411048

Hi,
First i would like to highlight that vodafone has worst and pathetic customer care. The executives sitting on the other side are rude and do not listen to the customer even i[censored] r calm and polite. If at all u are successful in telling the complaint, they put u on hold for forever and they blame you for your own complaint. And when u say u want to talk to supervisor they either disconnect your call or put u on such a long hold that u disconnect yourself out of irritation and wastage of time. They are really unprofessional and this has happened all the time with me despite of being such a loyal customer to them. I’m short of words to explain how pathetic, rude, unprofessional their executives are.
Now my complaint is that every month i recharge my number for inr 348 with 1 gb data/day for 28 days and every month when it’s due i receive the message to recharge again. If vodafone checks my record then they would find i have been doing it regularly without any hassle to them or me. But this month i did not receive any intimation to recharge my number and i continued browsing internet hoping i have my data recharge. After deducting 368 inr from my main balance i received the message that my pack has expired. Now i do not have tendency to remember all of my recharge dates from previous month. If they would’ve intimated me i would’ve recharged on time. Since, i do not see my fault here, they should refund my main balance amount.
Also, i have told my irony with customer care when i tried explaining the same thing, they kept me on long hold so that i disconnect myself and the other executive disconnected my call. So yes i called them twice and explained same thing. You can also listen to the calls and see how they behaved with me even when i was being polite and patient.
Please resolve this query at the earliest convenience.
Should u have any questions or need any detail please let me know.

Thanks
Vishakha