Vodafone India — payment issue

Address:

400101

Dear sir,
Subject: payment issue-my mobile no-[protected]

I am a retired general manager from ongc and is 67 years of age.
I am a corporate user of mobile phone since a very long time, may be from 1994.
My payment track record has always been on time.
I had activated my mobile phone on international roaming on 05.10.2017.
While in canada within 10 days the bill shot up to approximately
Rs.12000/-. It showed a data usage of which i was not aware.
I requested to stop data services to my phone.
There after incoming calls have been kept active.
When on return i went to thakur village office, on 5th dec roaming was
Discontinued.
Despite my bill is rising. Now rs.15281/-.
Your call center &thakur village office listened to my plea and agony.
They recommended waiver of rs.9706/- as i was not aware of the usage.
Still the issue is not resolved and i am not able to use the phone
Over one month.
Please resolve the issue by waiving off rs.9706/-
Rest i shall pay asap
I ssek your intervention and requst the waiver of rs.9706/- as a special case.
I am your genuine customer. Issue is pending for long.
Thanks & regards.
Ranjit lahiry