Vodafone India — payment not rcv

Address:

Udaipur, Rajasthan, 313001

Ello! Every time i recharge all my recharge is deducted as access fee and this is not the first time. What is this i have even called customer care but no usefull help. I have posted the snapshot and copy of message along with this do resolve and proper explanation for this. Thank you
Eg:rchrg of mrp rs 99 on 2/12/2017 successful. Tlktime rcvd rs 2.51gst rs 15.10, accessfee rs 81, new bal rs 0.52. Transid onr[protected]..