Vodafone India — Payment of bill not as per police plan

Address:

Thane, Maharashtra

Respected Sir,

I was previously using Idea card. But in Kalyan there is network Problem, so I choose Vodafone Card from Navi Mumbai police scheme . i.e. Plan A and Plan B

in Plan A monthly rent is Rs. 99
250 min Vodafone to Vodafone all mob. phone Mumbai, Maharashtra and Goa free.
call rate 30 Paise vodafone to vodafone and other 40 paise rate.
100 sms free.

in Plan B monthly rent is Rs 125 Vodafone to Vodafone 200 and other call in Mumbai, Maharashtra and Goa free.
Call rate 30 Paise vodafone to vodafone and other 40 paise.
150 sms free and 150 National sms free.
Net pack 100 Monthly.

But one month back I received your bill and I was shocked because call Rate is high, Roaming bill was charged, sms charges in both phone. i.e."A" Plan phone No [protected] Rs. 700/-
"B" Plan Phone No [protected] Rs. 275/-

I visited in Kalyan near Rly. Station Vodafone Gallery and demanded both Phone No. in Pre Paid facility, but Manager suggested that my Plane is very nice so don't convert it. Then he showed and suggested me that now you pay only Rs 50 for phone no.[protected] and Rs 100. for phone no.[protected]

For that I visited 4 times to same Vodafone gallery for same reason. Because of both phone I frequently received message for Huge amount.
Even after some days I received message that your above amount i.e. Rs. 50 and 100 will be updated in fourth coming bill.

Two days before, A cassette started playing that " you should pay the bill otherwise your phone will be disconnected ".

Again 5th time I visited the same gallery, they said, now you must pay below mentioned amount.
Then I paid in cash Plan A Rs 500 for Phone no.[protected] and Plan B Rs 550 for Phone no.[protected].
Even now the cassette is playing for the Phone no. [protected] " you should pay the bill otherwise your phone will be disconnected ".

Gallery and costumer care inquiry system and sms there is no proper communication in between them.

I have cash receipt, Police Plane pamphlet, Previous cheque Payment document etc. with me.

Is it not a Criminal breach of Trust ? for not providing the bill as per Police plan. because of your poor customer service I had to visit your gallery 5 times.
Is not extortion ? even though gallery and your message says that you pay only the above amount. i.e. Rs. 50 and 100.

Please do the need full, and intimate me, on mobile message as early as possible. Otherwise I have no substitute. I will have to move to the Consumer Court.

Thanking You,
VIJAY