Vodafone India — Plans committed not provided

Address:

Gautam Buddh Nagar, Uttar Pradesh

I had visited the vodafone store sector 18 Noida for sim replacement of my number [protected], which is on name of Himanshu Goyal(my friend), there they asked me to switch to postpaid connection as we can offer you better plans, I agreed and the the new postpaid connection on my name(Shishant Sharma) and i opted for me plan of rs 249 under p2p(prepaid to postpaid). They told me i will get 600 local minutes, 300 local+national sms and 500MB 3G data per month, they hadn't mentioned the plan duration i.e; its either for three months or life time. I got activation of my number around 10th april. from next day or so i am calling vodafone customer care both(198 & 111) and had even tried 121(their plan related helpline), i had told them about benifits commited to them and asked what i had got and what not. But around 17th my outing was barred due to cross of credit limit mostly use of data service. When i contacted them and asked about the reason and i told them about the commitments made to me by vodafone and asked to activate the plans and adjusted the precious usage in my plan as they were committed and vodafone failed to activate them or provide them, so they told they will check it and reply latest by 25th april 10:00 am. when they hadn't replied by the time given. I contacted them continuously for two days and all the times they said wait we will call. Even the feedback failed to provide solution. On 27th when i contacted them they said the told they are forwarding my request/complaint to backend team. they will reply by 30th april, 10:38 am. But 10:36, 30th april i got the msg reading, " we had addressed your problem" but i hadn't receive any call from them. I had call log and sms to support this. And when i called for reason i found my call to customer care which is free and you can call anytime has been barred. I called them from another number and got the barring removed, then i called the customer care and ask for the reason, the said hold the line, i called them number of time and every time they said wait and ended the call(from there side) abruptly without giving reason/solution. I am having all the call records from 17th april and the call logs as well.Thanks in advance.