Vodafone India — Poor Customer Service & Unfairly Charged Bill AMount

Address:

Mumbai City, Maharashtra

I am sorry to say that it is my one of the worst service experience in 6years of Vodafone service. On 02-Jan-2015 I have requested for my Current company’s Corporate Plan activation and when I contacted your call center I was surprised to know that the plan was not activated hence reminded on 05-Jan-2015. You have activated it on 07-Jan-2015 .For which I had to suffer for 7days without any call & internet. Now on 22-Jan-2015 I called on your toll free No 111. I have enquired about Roaming. Got to know that for Roaming activation I will be charged Rs149 for a month and if I deactivate the plan I will be charged proportionately. Hence asked the CSE to activate the Plan. I am shocked to hear that the Roaming plan was not activated till 27-Jan-2015 and then the CSE has taken request for the same and Activated the plan on 29-Jan-2015.Again service issue for which I may charge for all the incoming calls. I am under impression that data pack is of 3G and while operating from my mobile why am getting 2g signal. On the receipt of My bill come to know that Vodafone has charged me for internate usage. Where I had my corporate Plan active during my roaming days. Hence called 111(tollfree No)I am surprised to hear from the CSE that my earlier corporate plan has deactivated while activating the Roaming Plan. No one has ever explained me that if the roaming plan activated once the main plan will not be considered, Then I would not have considered myself for the roaming Plan. It’s really a shocker to me and my entire experience with Vodafone getting worsen day by day. I marked several mails to Corporate.Assist @ Vodafone.com & the Nodal ID. But I have not received any positive feedback from them. Hoping for a positive reply and waver in some of my bill amount am writing this. Hopefully will get a positive reply to pay my bill & Continue with the service of Vodafone.