[Resolved]  Vodafone India — Poor Service because of their own mistake.

Address:

Bangalore, Karnataka

I bought 2 postpaid connections from Vodafone in the month of October 2014. On 1 of my number I got 3G plan activated. In the monthly bill they charged Rs 750 additional for some service which I never opted to use. They did the same in the 2nd month's bill also. After repeated complaints and even after making the payment for the bill except that additional Rs 750, which they charged, they kept on saying that they requested for waiver of the extra amount. But ultimately they did not waived it till January 2015. In January they waived off the amount of Rs 750 but only for 1 month's bill. And in between this period they disconnected line on that number for innumerable number of times, which caused a lot of botheration for me. Now they are still asking me to pay around Rs 650, which they should have waived off from the second month's bill. I again requested the store manager to waive off that amount and he said he will do it soon. Now as on 5th Feb 2015, its still not waived off and they have disconnected my other number also, as both the connections I bought together and this was a Closed User Group (CUG) connection. My second number is used for all official and business purposes and because of disconnection of this number I am facing a lot of trouble and loss in terms of money and reputation also. I want this to be fixed as soon as possible and also they should compensate me for whatever losses I have incurred because of them. My first number is [protected] (on which 3G service is active) and my second number is [protected] (which is my official and business number).