Vodafone India — poor service from vodafone jaipur - rajasthan

Address:	Jaipur, Rajasthan, 302019
Website:	VODAFONE.IN

Before filling consumer case complaint i am writing to vodafone...

Dear vodafone,

This is vishal budhwar from jaipur and bought new connection (+91-[protected]) from vodafone last month. I given my dl for address proof with my photograph.

After submitting all documents my sim started properly and after few days some one came to my residence address to verify address physically. He note down all information properly.

Recently i got my bill at my home address and i paid full bill amount thru paytm.

From 15th nov 2017 vodafone stop out going services without any reason. I asked customer care for this event then they said its because address verification not done properly and they redirect me to vodafone store.

I went to vodafone mini store near shyam nagar metro station, jaipur and got very very poor reply from guy sitting there that pls go to main store as its not done thru here.

I again complaint to customer care on phone and lodge full complaint on 18 nov 2017 and got reply from cc executive that it will be solve with in 24 hrs.

On 20th nov 2017 my in coming also blocked with out any reason.

Today i went to vodafone main store at ridhi sidhi, mansarover, jaipur. I got token no: 345 - 21 nov 2017 - 05:03:34 pm

I waited for my number till 05:40 pm (Almost 35 min) and once my turn came your executive (Miss ekta) stared chatting on phone as well as to other staff. It really very very poor services and behavior.

I asked hey why my number is stop then she said some issue of address verification was there from our side so it will be start shortly. I was shocked that how you people handle customers.

Without any logic how can you stoped my services? Where i am not on fault.

I asked her to give me in writing then she said not possible from our end as we have no rights to give anything in writing. Then i asked give me store in charge name & number, but again she denied to share me number.

After my request that please call manager then ms. Manju khatri appear and asked same reason that its verification problem our side and your services start tonight. I asked her to give solution in writing then she given me request no:[protected].

I am still surprised that if problem from your end then why you vodafone stooped my services? If you had any verification problem then you must call me once before stopping my connection. It is really very bad experience with vodafone services. Your all stores are having cctv coverage then vodafone team must check behavior of staff and communication skill of staff.

As i am not satisfied with vodafone services so please check my matter properly and reply me on my mail. My mail id is [protected]@gmail.com

Regards

Vishal budhwar
[protected]