Vodafone India — Postpaid connection is not being deactivated

Address:	Pune, Maharashtra, 410506
Website:	www.vodafone.in

I have moved out of india and submitted a request (request #[protected] to discontinue my services of postpaid connection [protected]. i had cleared outstanding amount as of october 2016. since i was out of india my mother got a call from vodafone and confirmed to discontinue the service which vodafone representative also acknowledged. request was marked closed on 9th october. i received a bill in november and when i checked with vodafone they informed number is not discontinued and thus they have sent monthly charges of postpaid connection.

Now they are asking me to pay the bill which caused because they did not discontinue the number and even after multiple followups number is not deactivated. i have informed that i am not reachable on india number and provided my international contact details still they are referring my india contact details and not deactivating number.

I should not be made accountable for postpaid monthly charges if vodafone is not deactivating the connection