Vodafone India — postpaid to prepaid

Address:

695581

I had moved the following numbers from postpaid to prepaid
[protected]
[protected]
In the vodafone store, technopark, trivandrum. The request was taken on 23-nov to to deactivate the postpaid and move to prepaid as on 25-oct. I had paid the bill till 25th and also had given the amount in cash @store for the first recharge. But due to technical issues @ vodafone side, prepaid activation happened only on 30-oct. Again vodafone issued me a bill for charges till 30-oct, which included mostly taxes from 11-30 oct for both the numbers.

I tried calling up helpdesk, they told me contact store. When i tried to contact store, the store manager was not at all ready to listen anything and asked to contact helpdesk. After trying to convince her for some time she told she will call me back. Which never happened.

Due to technical issues @ vodafone the delay happened and why is customer asked to pay.

Hope you will take prompt action for the bill reversal

Regards,
Krishnamohan