Vodafone India — Re: non availabilty of international roaming network & for refund of recharge amt

Address:

Darjeeling, West Bengal

This is a request to refund Rs.673.00 which I had recharged my phone with- [protected] on 6.2.15 I had then called the customer care to ask if I had to undergo any further formalities to activate this package at around 7 pm and I was told that I had to only recharge and to do nothing else. However, once I reached Singapore the package was not activated & there was no network throughout my stay abroad (from 7/2/15 to 15/2/15). My sister then went to the Vodafone store in Siliguri on 7.2.15, next to Payal cinema hall and they put forward an online request to activate the package, and said it would be done by 9.2.15, but even then it did not get activated & no network was available on my cell. All this caused a lot of grievance to me, and i also had to spend lot of money for making calls. You can check your system for call logs recorded on 6/2/15 at around 7pm to confirm error of vodafone & its representative. Kindly refund the amount of Rs673 at the earliest.Waiting for earliest response from your end. Regards, Chakresh Mittal [protected]