Vodafone India — recarghing value of rs 175/-seized, no service provided yet. since 7/7/2017.

Address:

Mumbai City, Maharashtra

My mob. N0- [protected], previously charged with the scheme of rs346/-, in which the facility was of 1 gb data/ day + unlimited calls for 28days. After the expiry of the scheme on,, 6th july”17, i, have recharged on 7th july’17, at 9:41hrs, with rs.175/- (For data of 1 gb only, + of rs.50/- talktime as said by the retailer, chakraborty & sons gift house, burdwan, west bengal.). I, was not given any benefit for the amt. Said. When, contacted to customer care, they have said, there was not such scheme of the said amount. Then, where is the amount gone? Through the retailer, it has been bought to the notice of mr. Biswajit roy, team manager of burdwan, on 8th july. Still, he is kept pending the case, saying it is uner concideration. Also brought to the notice of the co. Through face book, (3 tmes) and received the information from neha & tim, on companie's behalf, that they are working on the issue, to solve it. Unfortunately, company like vodafone, unable to solve the issue, and simply passing time and making the customer irritate. It is simply cheating, as i, guess and hard to beleive fro the co.
I, have lost my whole amount, and who will be accountable for this?
I, therefore request you to solve the case at your level.
Thanks,
Arun kumar banerjee.