Vodafone India — Recharge cheating and hurted by customer care

Address:

Thanjavur, Tamil Nadu

Hi sir, I'm vignesh. I have recharged my mobile no: [protected] for Rs.127 on 16.04.2015 for 1Gb 3g Data plan. I have received a message that "Your request for Data pack BC127 is successful.Please wait for Data pack activation SMS before using the service". But afterwards I did not received any confirmation message for data plan activation. When I turn on my mobile data, Rs.10/- was charged for usage of 4.5mb data. Then I called 198 and explained what was happened with Mr.Kumaran who had attend my call. He told me to wait on the line And after sometme he told that the balance is in main balance. Then I asked him politely "why? and even I received a message of data plan activation from your end then how it will go main balance". He replied me harshly " even u don't have the knowledge to check your balance in your mobile then why do you use this network. And he also told me your mobile number is not eligible for this data plan of rs.127/-". His speech was very hurted me. OK. This is a very bad experience with your customer care service and highly disappointed. After the second of call disconected i have received a message that" Your subscription for HOTSHOTS service has been renewed and Rs 90 has been deducted.The service will get renewed on[protected]". I'm not subscribed any pack. But they debited my balance of Rs.90/- without my confirmation. We leave all the above think. After that I have recharged for Rs.127/- and activated my data plan for the same. Now I asked a question " how do u engage a person who does not having any product knowledge and how do speech with customer". I knew that vodofone is a best network for usage but in customer service side some persons behave harshly and undisciplined like this Mr.Kumaran. So first time I am hurted lot by your network because of Mr.Kumaran dispute. whether u make refund to me or not but please take action against that person(Kumaran) or avoid happening the incident like this and I request you to register a complaint and provide the reference number. Expecting your favorable reply at earliest. Thanks and regards, P.vignesh