Vodafone India — recharged amount neither credited nor refunded

Address:

Malappuram, Kerala

I have recharged for rs 199/ through sbi account top-up recharge - on 21.03.2018. They have neither creditedthe amount in my mobile no [protected] nor refunded the same. I have contacted 3 times over telephone with their customer care representatives. They assure that the amount credit within 5 working days. But till date they have'nt taken no action to refund. So please take necessary action to refund.