[Resolved]  Vodafone India — Regarding deactivation of my internet pack

Address:

110038

Dear sir,

I recharged my number with 147 datapack.

According to trai, i gave stop sms to 1925 to deactivate my internet service. You did not deactivate my internet service, instead u deactivated my internet pack. .According to trai, start or stop is meant for internet usage in main balance & not for data packs.For using data packs, its deemed to be restricted to the specified data volume or the specified period and the data packs cannot be activated/deactivated without the prior consent of the customer.
I kindly request u to revert the data balance in my account as i have not used it a bit.

Thanks and regards

Shashank tandon.

Mobile number- [protected]