Vodafone India — Regarding Vodafone CUG plan and fraud activity

Address:

Ahmedabad, Gujarat

Hi Vodafone care, My vodafone postpaid num: [protected] I am Vodafone customer from Ahmedabad for around 3 years now. For last one year I have switched from vodafone prepaid to postpaid after hearing a postpaid plan from Nikhil([protected]) who told me that he is a Vodafone representative. After opting for a CUG plan he suggested, I bought another vodafone postpaid number ([protected]) from him. According to him and another guy named Mr.Tarun Patel([protected]), all the calls between [protected] and [protected] should be free of cost as per CUG plan. But to my surprise it is not happening and all the calls between these two numbers([protected] and [protected]) are charged as per the tariff instead of free of cost. Upon asking them for clarification, they are not giving any proper answer nor bringing the solution. I tried reaching them for follow-up after second bill cycle is completed. They are not taking my calls or rejecting it. I am fed up while trying to contacting them. THEY ARE RUINING THE REPUTATION OF VODAFONE by selling the cards with fake plans. Also, if they are not actually vodafone representatives(Which I have started to suspect), it can be a case of fraudster too. I tried reaching Gurukul cross road Vodafone care of Ahmedabad. They denied providing any help saying it is handled by whoever gave you CUG plan. Expecting help from you now else I may need to seek help from Consumer forum. - Vismay Patel.