Vodafone India — rental charge of international roaming

I have been charged for international roaming on my vodafone number.in the month of december 2017 as well i was charged without even activating the same and i was refunded the amount, however once again i have been charged.
As for vodafone under below circumstances we get charged.

{activation: please note that rs.99/- gets debited from your balance for activation of international roaming service if you initiate any of the below stated activities from your number.

1) attempt of outgoing call/ miss call

2) receive incoming call

3) send an outgoing sms

4) gprs usage

We wish to inform you that incoming calls will be chargeable in international roaming. Charges will be applicable as per country.}

As well i have been told in-order to avoid it in the future to send the below message.
{can ir to 144 (Toll free)}

After sending the above message and as well not using my vodafone number internationally, i have been charged rental. I have my own local international number and so i do not have a reason to use vodafone number.

This has been repeated and also now this is pending since 4 days and not received any response from vodafone.
Was this information helpful?
No (0)
Yes (0)
Vodafone India customer support has been notified about the posted complaint.
Jan 17, 2018
Nagendra Dubey's response
Not.outgoing message for new mobile handset
Jan 18, 2018
anil_dash's response
*18 Jan 2018- 9:10 PM.
Complaint comments 

Comments

Vodafone customer care uses slang word to the customer. Excellent service by Vodafone.
call timing: 17 Jan 2018- 9:10 PM. Mobile Number: [protected].

What is the procedure to register a case against Vodafone India?
Can I direct register an FIR against the company?
My mobile number [protected] up east r0aming not out going message send please status
DEAR SIR/MADAM,

Recently i have visited Himachal Pradesh but your internet connection was very poor as compare to Reliance JIO. Now i am planning to join Reliance JIO as Jio internet connection was very good. I have not expected this kind of services from your vodafone.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27112
    Pending
    0
    Resolved
    9561
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information