Vodafone India — Requested number disconnected but still bills continue | |||||
I have repeatedly informed vodafone to discontinue my number with relationship number[protected]. I even paid my last outstanding bill of around 265 inr. After my call for disconnection. Obviously that was the last settlement bill to close the account. It was told to us that the number will be disconnected within 2 days. After that, we were shocked to receive yet another bill for a small amount of around inr 82. We had to again call them and ask what was the bill for?? They said the number is still active and that they spoke to somebody and were informed for reactivation. We never received any calls from vodafone for reactivation. They did this by themselves. We spoke to them to stop harassing us and on that they apologised and again informed us that these charges of inr 82 will be reversed and that the number will be disconnected in 48 hrs. The charges were reversed, but number was still active. Again to our shock, we received a full months bill in april. Again we spoke to them, this time with harsh words because this had become very frustrating. They again apologised and assured again that they will call our alternate number and close this account in 48 hours. Again nothing happened. We again received a new bill in may with april arrears. I again called the customer care (199) and again spoke to them about why this has been going on and on. Now they tell me to pay the outstanding and then only they will disconnect my number. This is really sad.Inspite of settling their payment, they kept my number active. And i have to pay for no reason from our side. We are really tired of calling them again and again. We spoke to them almost 5 times on this. Sincere request to please take up the matter with vodafone and please put them to close this account without further harassment. Was this information helpful? | |||||
Vodafone India customer support has been notified about the posted complaint. | |||||
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