| Address: | Mumbai City, Maharashtra, 400086 |
Following is the sequence of the events which is self explanatory:
16 October 2016 - I sent an email to vodafone mumbai care email id asking them to deactivate my mobile number.
18 October 2016 - I sent a reminder on my 16th October email asking for a reply from Vodafone on my earlier request, which was promised to be sent to me within 24 hours as per automated response.
19 October 2016 - I received an email confirmation from Vodafone stating necessary action will be taken within 7 days and mentioned about due payment. I paid the full due amount as of that day online. I spoke to the customer care and I was told that I wont be charged anything more post this date as i have made full payment.
21 November 2016 - Almost a month later, I saw that the SIM is yet to be deactivated so I wrote another email to vodafone letting this know and also called the customer service and asked them to block the SIM immediately. Ironically, the customer care folks said that they don't have record of the previous calls and emails on the matter.
23 November 2016 - I sent another reminder email on my 21 November email as I didnt receive any response.
24 November 2016 - I got a response that my connection was temporarily disconnected because of non payment and that I have to pay for the last one months due amount. The service number provided in the email is[protected].
Instead of acting on my request on 16th October for deactivation of the SIM, vodafone failed to execute the request and kept the number active. The responses given to me by Vodafone were vague and without any resolution. I'm not liable to make anymore payment post 19th October 2016 and if I receive any bill or calls thereto or if the Vodafone shows my name as defaulter then I will be forced to take the matter to the appropriate Consumer Court forum along with the emails and call recordings as evidences.
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