Vodafone India — shiga energy pvt. ltd. - complaint for unethical conversion from prepaid to postpaid cug

Address:

737111

Dear sir,
In reference to our communication this is upraise for your information and requesting to resolve the ongoing issues immediately.
As informed we have approached your representatives mr. Sudhir thakur for lease line and network boosting via boosters/repeaters and through him we got contact of mr. Koushik dutta and via them we have been suggested to take cug in favor to obtain of my requirements like lease line and network boosting via boosters/repeaters.
Based on their suggestion we have agreed and meanwhile we have also communicated about present mobile users details in favour to expedite process from their end for network boosting via boosters/repeaters. But later on 25th oct 2017, vodafone representative called me that he had sent the sims to our jorethang office address, so after receiving it, call him. After receiving the sims in the same day at 6pm, i called him and then he informed me about immediate conversion of prepaid to postpaid of all will be done at 7 pm, immediately we have reported them back via mail and phone to stop the conversion since without any improvement of network doesn’t make any sense and also the exercise of actual conversion like same number or new number or whoever to convert, whom not to convert and etc…was also yet to be done mutually.
Because o[censored]nfaithful conversion my company has gone into black due to lack of communication for 24 hours (Due to lack of communication we were forced to stop power generation of 97mw power plant for 14 hours) and after repeated mails and etc… they have communicated us to use the sims they handed over till 30th oct 2017 and promised us via mail (Enclosed) that will come and resolve the entire issues by 2nd nov 2017.
But with continuous follow-up mr. Sudir and koushik came to site and promised the following things and on the account of following promised we have accepted the partial cug:
1. Installation of network repeaters/boosters at sakyong, power house and barrage locations on or before 10th nov 2017.
2. Conversion of 15 numbers to prepaid.

But from thereon we are being neglected completed and they are not at all communicating anything and we are been continuously chasing them but none is attending our calls and no service is being provided as committed

Surprisingly we came to know that the bill was also being generated by 17th nov 2017, although we have paid it.

* entire communications with your representatives is enclosed for your information.
Please find the attached mails which are self-explanatory regards to an unethical conversion into cug without taking proper concern from company and end users.
1. Please be noted we have not given any confirmation/submitted documents regards to conversion.
2. How the vodafone executives has done this conversion without asking us noc from the users/without taking concern from either users or company.
3. No documents were collected from us for conversion.
4. Information for doing the conversion was given 1 hr before doing it. Neither a notice to the users were given nor a call was made to them before conversion.
5. Entire conversations with vodafone and promises made by your people regarding to their fault and returning of numbers into prepaid and etc… has enclosed for your needful.
6. Yours representatives wrote us a mail for letting us to use the converted sims till it gets converted to prepaid without any charge. Though the bills were generated.

All the above mentioned was also sent to mr. Saurav ghosh to look into the matter and sort out our problems at the earliest. But he is also neglecting us and not receiving the calls. We demand complete return of numbers with old plans and balances immediately. This is for your kind immediate action please.