[Resolved]  Vodafone India — Surprise 'Value Added Service' charges, d2c mazaa 149

Address:

Pune, Maharashtra

I got charged Rs. 149 for Surprise 'd2c_mazaa_149 ' I am well educated about how mobile works. I never clicked on any third party link nor download anything. I got bill for following services which dont even make sense from their names.Tried to complain by calling care, but Executives put call on waiting for more than 30 min two times before I disconnected. When asked to talk with seniors, the call was again put on hold. This is happening from last couple of months. Last month i connected to call centre they agreed to reduce these charges. They are looting loyal customers too. I am Vodafone customer from last 9 years & they started this time now to think about new service provider. How could a person downloads same thing every month. Going to check with FB & will try to put PIL on this. See the below mail from vodafone care. Dear Mr. Pandharpure, Please refer to our e-mail dated 27/04/2015 regarding activation of data plan for your Vodafone number [protected]. We regret the inconvenience caused to you in this regard. As per our telephonic conversation on [protected] today at 03.48pm, With regard to your concern, we have validated your bill and as per confirmation receive from our billing team; we wish to inform you that, • Waiver request against download charges (Rs. 149.0/- + service tax) in the invoice dated 25/04/2015 is under process and amount will reflect in upcoming bill. • Kindly note the service complaint number [protected] for your reference • We assure you that Vodafone always endeavors to maintain a transparent and accurate system of billing its subscribers for the services rendered. Please be assured that all billing happens only against genuine usage done against that particular connection. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help,