Vodafone India — Suspension of services,discrimination and harassment

Address:	Rangareddy, Andhra Pradesh, 500030
Website:	www.vodafone.in

Hello,

This is to you inform that in the month of April 2016 I approached your Attapur Store in Hyderabad (India) and applied for two connections.

Then two sim cards released with cell/mobile no. [protected] ( postpaid ) in my name and another prepaid No. [protected] which was recharged with 1500 Rs in my wife’s name i.e., J.Geeta . At that time floor executive explained me about Jodi scheme and its advantages. Then I agreed to transfer existing cell No. [protected] which stands in my wife’s name since last 12 years into my name. The services under Jodi scheme started to [protected] and [protected].
Again In the month on September 2016, I approached your store for replacement sim card of [protected] since the sim card damaged while inserting into a new phone. The floor executive one Mr. Nadeem advised me to get transfer [protected] (still 1400 change is left in the account which was promised to be transferred to post account) from my wife’s name to my name and to enable to club with Jodi scheme already existing for cell No’s [protected] and [protected] which are already in my name stating that I can hold three postpaid connection under one name. Accordingly, I got transferred the connection from my wife names to my name and services also started from the same day. Suddenly on 15.10.2016 services for cell No. [protected](which had 1400 change amount transferred from prepaid to postpaid) got suspended, Mind you with any prior information. On inquiry with customer support, I came to know that on third party verification report my financial status not eligible for three post-paid services. In this connection, I am to inform that no person approached me for any verification in this regard. Further, it is informed that I am a retired State Govt., employ in the cadre of Gusted Officer in Transport Department. I own multiple houses with other movable assets like cars and two wheeler.

From 15.10.2016 to till today I am pursuing for services to be restored as prepaid or postpaid for number No' [protected] with live chat team and approach the store as advised by your chatting executives. The Same fact may be verified with your database. The evidence of my visit to the store is as follows.

1. Token No. 144 on 15.10.2016.
2. Token No. 143 on 17.10.2016.
3. Token No. 124 on 18.10.2016.
4. Token No. 123 on 19.10.2016.

I was informed by floor executive Mr. Nadeem, ( Attapur Store )assured me that services will be restored on that 15th evening. Every time when I requested to meet store Manager Mr.Nadeem loitering in and out and informing me that manager is very busy sometimes and the manager is not available sometimes. In my four visits, I observed that I never saw the manager and I assume store manager suffer from anthropophobia in store in spite of my repeated efforts and he is very negligent to solve the problems of customers by sitting beyond the partition not visible to any customer.
After repeated request, I am not able to get a resolution either with your store ( Attapur ) or with CC Now I would recommend action against your store executives including manager also third party agency for giving false information .
If you fail to resolve my issues next 48 hours I would be forced to escalate the issue to next level which not limited pulling to consumer and filing a criminal case for discrimination and harassment .

Regards
Nageshwar Rao