Vodafone India — Unable to connect to helplines, connectivity issue not solved.

Address:

Nagpur, Maharashtra

Sir, I have been trying to connect to helplines since the last 6 days but none of the helpline numbers: 198, 199, [protected], [protected] are working for my Prepaid mobile number: [protected]. I had complained of fluctuating 3G data connection due to which I experience continuous switching over from 3G to E (Edge). I am paying for 3G but continuously getting low grade speeds. Even after complaining nothing has changed. I also dislike the fact that being a Vodafone customer I cannot connect to the helpline. I also called [protected]. This time the call was received but the Customer Care Executive, one Mr.Sumit received the call and told me that it was Mumbai Prepaid Connection section and that he could not help me because my connection comes under the purview of the M&G (Mumbai and Goa) section, and that I should call [protected]. But I had already called this damned number almost ten times. Further, I hated being charged Rs.12.50p for the call to this Thus I feel Mumbai Prepaid Connection section. It is indeed shocking and humiliating that being a Vodafone prepaid customer I had to shell money for the deficiency in services at their end. I am, therefore, compelled to complain that I am not at all satisfied by the services. Correct this problem so that I can connect to helplines, as also get the 3G data connectivity rectified. If problems cannot be solved then I may be told of the same so that I can port my number as fast as possible, because it is the service that I vie for, and not costs. Joel Gomes