Vodafone India — Unauthorised deduction of cash balance on prepaid mobile

Address:

Nainital, Uttarakhand, 263139

1. I have pre paid vodafone mobile connection no. [protected]. The company keeps deducting talktime, on the pretext of mp1 mobi vedio streaming pack charges, when neither i had asked for it nor i use it.
2. To deactivate, each time i have sent sms stop to toll free no.155223. The reply instantly comes saying you do not have active service currently. I do not understand why this trick is played by vodafone with its customers.
3. Please investigate the matter and besides refunding amount which has been deducted so far and take stern action against defaulting staff.
4 an early action is requested.

Kundan singh kalakoti