[Resolved]  Vodafone India — Unauthorised deductions

I called into my local Vodafone shop. They called Customer Services on my behalf. Later in the day I received the standard feedback form by sms re my call experience. I gave negative feedback. In the evening I received a follow up call re the feedback, asking what was wrong with the way they handled the call. I told them they kept saying it was my fault and that I must have clicked something on the internet to instigate the unwanted charges. I said I have 20 years internet experience and do not click on things unless I know exactly what they are. I complained that they would not refund my 80 rupees. Eventually the lady said they would refund the 80 rupees. This was done within 30 minutes. The matter is now resolved (until another charge for an unwanted service is deducted from my balance).