Vodafone India — unauthorised port rejection

Address:

500009

I applied for port on[protected]. I immediately got a call from vodafone customer retention team and i told the lady their offer does not match that offered by airtel and i will proceed with porting. I requested her for unbilled amount which she was unable to give. Even on logging into vodafone unbilled amount is shown as 0. I paid my outstanding only to get a message today[protected] saying porting is rejected due to unpaid bill. I called vodafone to clarify and they told me porting was rejected on my request as i had agreed to be retained by vodafone. I had repeatedly rejected their attempts of retention. I demanded they play the conversation where i said i will continue with vodafone which they were unable to do. Now they are telling me the only solution is to go through the entire process again. On demanding the due amount they tell me that my billing cycle is the 17th and now anyways that date will arrive before i am able to port and i should pay then! These are absolutely illegal and unethical tactics by them to retain customers and ensure they get money for the fill cycle instead of the pro rata amount.