Vodafone India — Unethical behavior & false reporting to the complaint registered for reimbursement of charges billed extra by mistake or as their fraudulent pr

Address:

Ahmedabad, Gujarat

In Oct'13, I changed my Vodafone mobile plan and attained the 3G scheme of 1GB in monthly rental of INR 299. In this plan, after consuming 1GB pack, the 2G services are with no additional charges.
After activation of the 3G services, the components related to the previous 2G services should have been removed.

Instead, Vodafone has been charging rental for both the packs for last three years.

When I was informed by one of the Vodafone representative about the mistake in the bill, I wrote to Vodafone customer care.

They offered to compensate only last 3 months extra claim and not the whole amount. We had the discussion for about 4 mins. At the end when they did not agree to reimburse the money which they had wrongly taken. They were informed to reply in writing to the complaint.

Instead they dropped a message stating that they tried reaching me from[protected]XX to understand more regarding my feedback but were unable to speak to me. They would call me again shortly?Vodafone.

A lie in the end is disturbing and might endorse it as their fraudulent practices of cheating their clients.