Vodafone India — Unethical termination of vodafone number [protected]

Address:

Rohtak, Haryana, 124001

On 26th September 2015, I went to Vodafone store Rohtak [302/30, Delhi Rd, Sanjay Colony, Dev Colony, Rohtak, Haryana 124001] for porting my two mobile numbers [protected] & [protected] from Gurgaon to Haryana. As I am living on rented accommodation, the Vodafone store employee [Mr. Naveen] Asked for the following documents: 1) Two copies of recent photograph 2) One identity proof 3) Electricity/ water bill copy of Landlord. Additionally I was told I have to clear my current outstanding bill with some additional amount as buffer to successfully port my numbers. On the same day The documents has been provided to the said Vodafone store & Online payment has been made for both the numbers. For the number [protected] [Current bill was around Rs. 1100/-] Rs. 2000/- was paid. [Screenshot of the transaction attached] Around 29th September 2015 Vodafone representative came to our house for physical verification. After that about 3rd September massage came to my phones for tele- verification. I have called for tele verification from both my numbers and the number were activated. After that Vodafone representative called to both of my numbers for letting me know the facilities Vodafone offers. After that today i.e. 8th October 2015, from the afternoon, suddenly all my services stopped on the number [protected]. I could not even call the customer care from this number. on 8th November 2015, when I called customer care from my alternate number [protected], the customer representative informed me that the physical verification of the number [protected] has shown some error & due to which the line was disconnected. My question was: 1. For both of my numbers [[protected] & [protected]] same documents were submitted & physical verification was done at the same time. Then how can one number [[protected]] was properly verified & the other [[protected]] was not verified? 2. When I asked what was the error, the Vodafone representative was clueless & could not provide me any answer. They said I have to go to the Vodafone store to know about it. Being a leader in communication how could there be such a communication gap, that the Vodafone could terminate my number without any prior notification & not updating the cause for the customer care to answer? 3. At this point of time I got fed up & asked for the extra money I have paid [around Rs. 900/-] to returned to me. The customer care representative refused !!! They are not willing to provide the service but they are very much eager to take the money paid for that service. 4. At this moment I asked to lodge a complaint I was refused again [Call reference number[protected] : as provided by customer care representative. My compliant are as following: 1.Vodafone has terminated my connection without any valid reason, without any prior information . 2. Vodafone has not returned the money I have paid for their services after they stopped the services 3. The refused to take complain when I asked. 4. Vodafone has caused immense mental pressure my cancelling my connection. I request your kind attention to take strict action so that such a incident does not occur in future. I demand a formal apology letter from Vodafone, citation of the reason ;why my number was terminated & moreover I want my money back.