[Resolved]  Vodafone India — Unfair billy and cheating

Address:	Mumbai City, Maharashtra, 400067
Website:	www.vodafone.in

I have been unfairly charged Rs. 2414 in my last bill. Here is the history of my interaction with Vodafone and multiple failures at their end to deal with my issue.

I had a Vodafone Red plan for iphone which was ending on 11th March. I proactively called them on 8-9th March to change my plan but I was informed that please take 4G card first before changing the plan. I was told the card will reach you within 2-3 working days- the card never arrived. I was also told that you can change your plan later and the bills will be adjusted as per prorated basis.

I could have been easily warned that I need to change the plan before 11th as my existing plan cannot be prorated. No such information was given.

All of sudden I started getting data usage alerts from 11th March, I ignored it at first but concerned I called them again on 17th March. I was told not to worry the plan was active and we will send you the SIM card soon.

This proves that no plan was active on my number and I was being lied to on call.

On 24th I get a message that my internet usage charge has hit Rs. 500 and hence my speed has been downgraded. I went on to Twitter to complain about this. I receive a call form someone named Rahul who investigated and told me on the call that no plan is active on my Vodafone number. I became furious as this was in complete contrast of what I was being communicated since past 15 days.
I was given an ultimatum by Rahul to change my plan by 27th to avoid any charges, he said he will ensure that if you change the plan by 27th I will not be charged any other charges. As instructed I went to Vodafone store, got 4G SIM and changed my plan.

A vodafone representative has accepted on an official call that the plan was not active, also I was rushed to change my plan by their representative. Also their representative assured that I will not be charged anything. hence the bill is in complete contrast of what has been committed to me.

After this a bill gets generated and I am charged a bomb which includes full rental of my earlier plan and rental of my new plan.

Few basic questions:
1. If there was no plan active on my number as communicated by Vodafone, how can you charge a single penny as rental for 1799 plan
2. If that plan was active, why was a request for a new plan taken and why was I not informed that a plan was already active on my number and it cannot be prorated. Also why was I receiving alert for data usage and why was my speed downgraded after I have consumed Rs. 500 worth of data.

Tired of dealing with your customer care who has no answers to my question, when I called up Nodal office the answer given to me is this is reflected in the system and we can not do anything. Also I am being told that there are no call records.
Is Vodafone deliberately trying to cheat a consumer? This looks like a pre-planned scam and not manual errors by bunch of your guys.