Vodafone India — updation of address

Address:

Thane, Maharashtra, 400615

Hi,

Greetings!!

I feel very bad feeling and harassment regarding the service recieved from vodafone store located in thane west ghodbunder road near rmall.

The whole request was of just updating of my address,

Initial i requested (Request no.[protected] 20-dec-2017 07:21:53 pm) on 20th dec 2017 for updating address by personally visiting at store, where i waited for almost 2 to 3hrs, where the executive ask me to provide address proof, i had provide the same (Addhar card) and the told me address will update within 7days at that ok.

I waited for seven days, than after i check whether my address has been changed or not, unfortunately the address was no change and request has been closed by your team on 24-dec-2017 05:04:28 pm

Than got suprised, even after address has not been updated how request closed??, so i called customer care number, they inform me the request for address update is recieved but due to document pending it cannot proceed further, i again got surprised and said to customer care when i submitted document in person at store, how they claim document not recieved, so they advise me to visit store again.

Fine again i visited store on 30th dec 2017 for understanding the query, again i wasted my time of almost 2 hrs, where they told back end team not recieved the document (Though i had submitted at very first time), again they want document, this time they require id proof i provide them my pan card copy. Fine, executive inform now your request will be resolve and request no was.[protected] 30-dec-2017 12:59:15 pm, with in 48hrs.

I told ok, but when i checked today on 12th jan 2018 in my vodafone app the request was already closed on 24-dec-2017 05:04:28 pm, but address still not updated, so i called again customer care, they as usual told they cannot help they can take only complaint, you need to visit store again... That means again i have to visit for 3rd time for same request with no fault of mine...

I am just got frustrated, that i wasted by 4 to 5 hours in whole process and waited for almost 20 days for simple request o[censored]pdate of address, and even the request has not completed and showing in record request closed, and again getting advise to visit store for document submission.

If store person are misplacing my authentic signed document, who is responsible for that, they dont have responsibility to deal with such crucial documents and telling me to submitt document again and again.. Is they are using my document for any other purpose i am doubtful...

So request you to look in my complaint, as the nature of complaint what i feel is misusing of document provide by customer by store and my request o[censored]pdating address also not happened.