[Resolved]  Vodafone India — vodafone arbitrarily deducting balance from main balance without confirmation/consent of the customer

Dear Sir/Madam

It is really unfortunate that you did NOT care to reply my below-mentioned mail, which PROVES that Vodafone has started CHEATING CUSTOMERS of their MONEY from their Main Balance without their consent.

Also I need to inform you, that after the mail was sent to you informing about the incident stat, I have also contacted your customer care services and registered my aforementioned complaint with reference number being C004-[protected], which you declined.

On April 16, 2020 at 6:43 PM, I received an SMS stating, "Your request could not be processed as your Authorized Signatory has not approved it. Kindly contact your Authorized Signatory" which I failed to understand, and when I tried to call back your customer care by dialling 198, I am barred from calling. Wow, so smart!!

From your gesture and attitude towards your customer, it is quite evident that you (Vodafone) have adopted a clandestine policy of duping customers by arbitrarily debiting MONEY from their core balance without the fault of the customer and without his/her consent/confirmation, which is exactly my case and I have evidence of what I am claiming as it has been recurrent almost every month latest to this on March 22, 2020.

I would therefore, urge you once again to investigate into the SCAM thoroughly and rectify the fault.

Let me remind you that this falls under deficiency in rendering services and cheating customers. Please arrange to refund the amount forthwith, (Rs 71/-) which you have arbitrarily deducted from my main balance and MAKE SURE this kind of SCAM does NOT happen in future to any CUSTOMER.

If you don't take any step in this regard and don't refund my money back and remain adamant, I would be constrained/bound to initiate appropriate action against Vodafone by escalating this matter to APPROPRIATE Authority for determination of adequate DAMAGES going forward.

Thank you.

Regards,
Debasish Som
988****68

From: Debasish Som
Sent: Sunday, April 12, 2020 5:04 AM
To: [protected]@vodafoneidea.com
Subject: 9885****68 - Balance got debited arbitrarily without intimating me from my core balance in the name of activation of games which I have not subscribed to and without my confirmation why??


Dear Sir/Madam,

This is to bring to your notice that I was having Rs.81 plus change in my [protected] core balance. When checked today, it is showing Rs.10.97/- without any intimation/confirmation to me of your arbitrary deduction. Please enquire into the scam and revert my arbitrarily deducted money back to my account and stop happening this in future.

Please note, this incident had also happened in the past on this number and this is the fifth time I am bringing this to your attention. This falls under deficiency in rendering services and cheating customers. Please arrange to refund my money forthwith to my main balance.

Regards,
Debasish Som