Vodafone India — Vodafone Customer care mismanagement

Address:	Kolkata, West Bengal, 700124
Website:	www.vodafone.in

I have been in Capgemini Corporate plan of Rs149/month for long time. One day I got a call from customer care, asking for plan updation to 499 Rs/month. I said no to that. Still when in next month I got higher bill, I got to know through customer care that 400 Rs was activated.I raised complain on 21st Jan and asked them to revert the plan as I didn't ask for this. They raised a request for the same, and assured that the issue will be resolved. I didn't pay the bill as I was waiting for the ticket to be resolved. But next month again I got higher bill, and I called customer care again. This time too the same promise has been made. Meanwhile my two months bill exceeded the credit limit and my connection has been disconnected.Now the customer care says that I have to pay the bill first in order to have the connection back. Being pissed of the incident, thought to escalate it here.Looking forward your attention to resolve it ASAP.