Vodafone India — vodafone customer care services

Address:

New Delhi, Delhi, 110058

This is not the first time i am having trouble with vodafone, but it was important to highlight the story this time since it got extremely frustrating.
I am a prepaid user and i got a reacharge pack of 399, where i usually use the pack of 352. The problem started where the message explaining about the 399 pack only highlighted good details and did not mark anything about a condition stating only valid for customers willing to convert from prepaid to postpaid. After trying calls to vodafone care, and staying on call for more than 20 mins, and representative refunded my money as normal balance after deducting more tax from it, which was again fair. But i told him now can you use my existing balance to put a 352 pack instead, to which he simply said not 352 but you can use 348 this time and recharge very easily through vodafone app. I kept trying for as long as i couldn’t get anything useful since that option did not exist. I went through so much waste of time on diwali and bhai dooj days whereafter the manager in vodafone store told me that i have been misguided and i will need to put in extra money to get the pack.
Correct information would have saved me a lot of time and frustration.
This is just one story, while on the other hand vodafone finds great amusement in deducting money by activating anything on your phone randomly whenever you have sufficient balance. A sample of such deductions is attached below in pictures. To rectify this, i would again have to go to the store and wait in line for one hour to hear them say we cannot be helpful to you in this matter (As always).

A frustrated client waiting to get some aid from vodafone.
Tanya